Property map
Guests see where their cabin, the restaurant, the pool and the trails are, without asking for directions.
CoAsiste Huésped · Available
Guests arrive, find their way and order, without leaving the room.
The guest app for hotels and lodges: property map, 360 views, front-desk chat and requests from the phone. Set up for each hotel, with its map and its texts, and unlocked with the booking code.
What it includes
Fewer repeated questions at the front desk.
Every check-in generates the same questions: where the trail is, what time breakfast starts, how to ask for an extra towel. The app answers what does not change and leaves the chat for what really needs a person.
360 views
Every important spot can be explored in 360 from the phone, so guests arrive knowing what to look for.
Booking code
The app unlocks with the booking code and expires at check-out. It does not stay open to anyone, forever.
Front-desk chat
Guests write from the app and the front desk answers in the panel, without sharing personal numbers.
Requests
Towels, ice, a restaurant reservation: the request arrives in order at the front desk instead of getting lost in a personal chat.
No app store
Installs from the browser in two taps. No App Store or Google Play, and no asking guests to download anything.
How it works
From check-in to request.
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The hotel loads its place
Map, points of interest, 360 views, hours and the answers the front desk repeats every day.
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The guest gets the link
In the confirmation email or at the front desk, with the booking code. They open it on the phone and install it if they want.
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The front desk serves from one panel
Messages and requests arrive ordered by room. At check-out, access expires on its own.
Who it is for
Small hotels and lodges with character.
Nature lodges and hotels where guests arrive at a large property, with trails and separate buildings, and end up asking the same thing at the front desk.
Also hotels receiving guests in Spanish and English that want the same information in both languages, without printing folders that go out of date.
It is not a booking engine or a channel manager. It is the guest app, the one used once the booking already exists.
Preguntas frecuentes
Frequent questions
What hotels ask before a trial.
Does the guest have to download an app?
No. It opens from the browser and can be added to the home screen. It feels like an app to the guest, without an app store.
What happens when the guest leaves?
The booking code expires at check-out. Access to that stay’s information and chat closes.
Can it be used in several languages?
Yes. Spanish and English, with the hotel’s texts loaded in both.
Does it replace the front desk?
No. It replaces repeated questions and orders requests. What needs human judgment still reaches a person.
How is it set up for my hotel?
It is a project per hotel: we load the property map, points of interest, 360 views and texts in Spanish and English. We talk on WhatsApp, define the scope and get it running with your front-desk team.
Keep reading
Other products and guides
CoAsiste App
The business WhatsApp in one panel, with a sales assistant.
CoAsiste Rumbo
Fleet tracking with an arrival link for the traveler.
A hotel app without an app store
What an installable web app is and when it makes sense.
Contacto
Let’s see your hotel in the app.
We load the map of your property and show you how the guest sees it before you decide.
+506 6263 3553